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Terms & Conditions of Sale

Please remember that all sizes given are an approximation. Images are for illustration purposes and some natural variation will occur.
Where possible UK mainland orders are sold in pots; UK island orders are sold without pots.
Although we aim to dispatch your order as soon as possible, extremes of hot or cold temperature will damage these plants, so we will not dispatch when the weather is excessively hot or cold. If this will mean a long delay then we will contact you and you retain the right to cancel your order until it is dispatched.
The online shop is for UK deliveries only excluding Northern Ireland.
Please allow up to 3 weeks for delivery.
Please notify us of any damage or delivery discrepancies within 48 hours providing a photograph if possible of the issue to aid us in resolving the issue.
With reference to the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 cacti are considered perishable, so orders cannot be cancelled or returned once they have been dispatched, except in cases where the purchase does not arrive or arrives damaged. For refunds or replacements in the event of an issue, please contact us within 48 hours of receipt by email at customer.services@cactusland.co.uk, or call us on +44 (0)1778 570 168.

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If you are searching for a specific variety then it is possible that we do not carry it. The R.H.S. provides a plant finder service which may be able to help you.

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