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Frequently Asked Questions


Can't find the answer to your question? Please use the contact form and we will get back to you as soon as we can.

General Site

Q Why don't you quote charges for mainland Europe or worldwide delivery?
A At present the web shop is only for deliveries to the UK, Channel Islands and Eire. As shipping costs vary so much for deliveries to the EU, please email customer.services@cactusland.co.uk with a list of the items that you wish to order and we will quote you the best possible rate that we can. Due to export regulations we will not be delivering to countries outside the EU. If we cannot help you, try the Helpful Links page to find other suppliers and/or societies that may be able to help.
Q How much is the delivery charge?
A Our current delivery and packaging charges are:
LocationSeeds OnlyPlant Orders
UK Mainland£1.00£10.00
Northern Ireland£1.00£20.00
Isle of Wight£1.00£17.00
Scottish Islands and Highlands£1.00£20.00
Isle of Man£1.00£20.00
Isles of Scilly£1.00£25.00
Q Can the prices change?
A Yes, the prices are generally reviewed annually, but are subject to change at any time. The price that you pay, however, is the price that was in force at the time that you confirmed the order.
Q How soon will I get my order?
A We will dispatch our plants as soon as possible, but please be aware that extremes of temperature can be damaging to plants and we want you to enjoy them as much as we do, so we will not send deliveries in very hot or frosty weather. If your order is delayed by the weather we will e-mail you to let you know.
Q My society / club is not listed on the links page. Can you list it?
A We are always happy to help fellow enthusiasts, so let us know your details and we will add you as soon as we can, subject to approval.